Our Policies

Bcweedpen.com website Policies

 

MEMBERSHIP SIGNUP INFORMATION

At bcweedpen.com we take your privacy very seriously, that is why we store all membership information offline, so you can rest assured that your information is safe, we do not resell or provide your information to any third party provider.

 

MEMBERSHIP SIGNUP PROMISE

By signing up with bcweedpen.com, and purchasing off our website, you promise not to resell and or gift any products you purchase off our website. And to use our products for your personal use only.

Dishonoring this promise will not only void your warranty on any products you purchased, but you will be banned from our website.

 

SHIPPING POLICY

 

SHIPPING, HANDLING & PAYMENTS

 If you spend $249.00 or more, you are eligible to receive FREE Xpresspost shipping to anywhere in Canada! Enjoy the convenience of getting your weed vape pens delivered right to your door, discreetly and at no cost to you.

 Free Xpresspost shipping cannot be combined with any other promotion or offer that we provide, only sales items offered on our website may be combined with our Free Xpresspost shipping discount.

 Once payment is accepted an order will begin its processing. It will take 1-3 business days of accepting the payment for the order to be shipped. Orders are only shipped Monday to Friday, orders are not shipped on Weekends or Civic holidays.

 You will be emailed your Canada Post tracking ID after your order is shipped. Depending on where you live in Canada, it may effect how soon you receive your order.

 

TIME IN TRANSIT ONCE SHIPPED

Xpresspost shipping:

Regional = 1-3 business days in transit 

National = 3-5 business days in transit

 

            *Regional Regions: British Columbia, Alberta, Saskatchewan, Manitoba

           *National Regions: Ontario, Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick, Québec, Nunavut, Northwest Territories,Yukon

 

Rush Shipping Guarantee* (Temporarily disabled)

Rush shipping is an exclusive option that we provide. When you select Rush Shipping your order is processed the same day of payment and shipped out that day, if payment is sent before 12:00 PM PST. If payment is sent after the 12:00PM deadline your order will go out the next business day. If your Prime tracking I.D. is not received within 48 hours of shipment then you are eligible for a $20 credit.

 

GUARANTEE POLICY

 

GUARANTEED VAPORIZER

That’s Right! Our vaporizers are guaranteed for quality and function. You can feel confident ordering from us thanks to our easy return policy, if for whatever reason your Vaporizer is not performing the way it is supposed to, we replace it! All you need to do is follow our replacement guidelines below!

 

GUARANTEED  DELIVERY*

 We guarantee that your order will arrive to your door successfully, if for whatever reason your order gets lost in the mail, damaged or Canada Post does not deliver it, we will replace the order and send it out at no cost to you. We however do not guarantee delivery times as Canada Post may be delayed, as it depends on where you are in Canada, shipping delivery times may be effected.

 If you make a mistake on your address, or if a package is for whatever reason rejected, then you will have to pay a $59.00 restocking/shipping fee, as soon as we receive the payment, we will start processing your order again.


Return To Sender

 If we receive your order from Canada Post, we will contact you to inform you we have received a returned package. You are required to pay a $59.00 restocking fee, in order for us to mail out your package again. If after 14 days from when we informed you, you do not respond, your order will no longer be retrievable.

 

WARRANTY POLICY

 

WARRANTY ON  DEFECTIVE VAPORIZER DISPOSABLE BC WEED PEN PRODUCTS

Although battery failure in our disposable vape pens is not a common occurrence, we know that battery issues can happen, so if your vape pen battery fails within 7 days of receiving the pen,  your vaporizer could be eligible for a credit, as long as it follows our replacement criteria. However just because the battery itself is faulty, doesn’t mean you still can’t enjoy the THC Distillate inside, all you need to do is extract it out of the pen! And add it in whatever you would like, like a soup.

For your defective vape pen to be eligible for a credit, we require you to send us a video of vaporizer being defective and the video must be in 1080HD. We will not accept low quality videos. The Video must clearly show the remaining solution in the pen and it being defective in the same video. If your video is not suffice we will inform you.

 

To be eligible for a credit, the vaporizer must.

  • Be reported within the first 7 days of receiving your order.
  • Battery failure in the vaporizer has to be present in video.
  • The vaporizer must not have any scratches or dents on it indicating damage. 
  • Must not have any water damage.
  • Have 90% or more solution in the pen.

  If the vape pen fails within 14 days of receiving it, and 60% or more of the solution left in the pen, you could also be eligible for a a small credit towards a new vape pen.

 

If we deem your vape pen defective, and it falls within our warranty period of 7 days, we will provide you with a store credit of $24.00. If it fails within 14 days and 60% or more solution remains, then you will receive a $10.00 credit.

If you report the defect after 14 days we will not provide you any form of credit.

 

DEFECTIVE VAPE PEN CREDIT

After we deem your vaporizer defective, we will generate your credit in form of a checkout coupon code, the coupon can not be transferred, or sold. The coupon code will be valid to your ordering email.

All bcweedpen.com credits are in the form of a checkout coupon code.

 

GUARANTEE ON RECHARGEABLE BC WEED PEN PRODUCTS

For our rechargeable batteries to be eligible for replacement, you must report battery failure within 15 days of receiving your order, we provide a 30 day warranty on our rechargeable batteries. If it is deemed defective, we will provide you with a credit to use on your next order. We we require you to mail in the defective battery and usb charger, so that we may inspect it, via Canada post regular mail, not xpresspost.

To be eligible for replacement, the recharge vaporizer must.

  • Be reported within 15 days of receiving your order
  • The battery & USB charger unit MUST not have any scratches or dents on it indicating damage
  • Must not have any water damage
  • Battery and USB charger must be returned together

* If after the inspection we deem the vaporizer not defective, we will mail it back to you and not refund you the cost of shipping.

ABOUT OUR DISTILLATE, SHATTER AND CBD PRODUCTS

All our vaporizer pens and carts are tested for quality, and are prefilled with 80-90% potency! Our THC Distillate, CBD and Weed Shatter is manufactured in a professional facility in B.C. Canada.

 
 

* Holiday seasons may effect delivery times, we are not responsible for shipping delays during Canada posts busy seasons. Although Xpresspost is still a faster option, you must give Canada Post extra time to deliver your order, thank you for your patience.

*All our orders come with a Canada Post tracking I.D. If your order becomes lost in transit shown via your Canada Post Tracking I.D, then we will send your order out again at no cost to you! However if it is shown “Delivered” then we are not responsible for the package and you will need to open a ticket with Canada Post to retrieve your order

* You can only redeem your points towards your BCWEEDPEN purchase, you cannot trade, exchange or sell your points to a third party. If you violate any of those terms then your points and account will be terminated immediately.
   

PAYMENT AND POINTS

 

BC WEED PEN REWARD POINTS*

We now offer our own reward points on every BC Weed Pen purchase, all you need to do is create an account and every time you order, you will accumulate points, which never expire and you can redeem whenever you would like. Receive points on every pen you order! Start earning the points today.

 

INTERAC E-TRANSFER

Once you place your order, you will be redirected to our payment instruction page to complete your bcweedpen order. We will also email you the e-Transfer payment instructions. If your financial institution supports Interac e-Transfer autodeposit then all you need to do is use our payment email that we provide in the payment instructions page and place your Order number in the notes. As soon as we accept your Interac e-Transfer,  we will email you informing you of your payment being accepted and that your order has begun its processing for shipping.