FAQ

FAQ

Ordering with Bcweedpen.com

We have been operating in B.C. for over 4 years.

Bcweedpen.com is based out of Vancouver, and we believe as Canadians, we deserve the right to quality product at an affordable price, and as long as you are legal age in your province, you are allowed to consume marijuana.

Bcweedpen.com takes your information very seriously, this is why we do not share your information with any third parties.

We give people up to 3 business days to pay for an order, as we only keep unpaid orders active for up to 72 hours, if after that time period your order is not paid, we delete your order, however do not worry, if you pay for your order after that time period, we can easily retrieve your deleted order.


Your reward points do not expire! However they are none transferrable.

Shipping

Yes, we go at great lengths to provide extremtly discreet packaging, and products, all Bcweedpen.com orders have no discprition of the company or contents on the Canada Post packge, so you can feel comftorbale ordering with us.

No, we do not ship outside of Canada.

Once a payment is accepted an order will begin its processing. It will take 1-3 business days of accepting the payment for the order to be shipped.  Orders are only shipped Monday to Friday, orders are not shipped on Weekends or Civic holidays.    As soon as your order is shipped, you will be emailed your Canada Post tracking ID after your order is shipped. Depending on where you live in Canada, it may effect how soon you receive your order.

Since we only ship via Canada Post Xpresspost, all orders come with a tracking number, and we guarantee that your order will arrive to your door successfully, if for whatever reason your order gets lost in the mail, damaged or Canada Post does not deliver it, we will replace the order and send it out at no cost to you. We however do not guarantee delivery times as Canada Post may be delayed, as it depends on where you are in Canada, shipping delivery times may be effected.

Vaping Products

All of our products are produced in a GMP Facility, and all our THC Distillate, Weed Shatter & CBD Isolate are blended only with 100% organic coconut mct oil, unlike other vaping companies that do not disclose their blending indigents & process.

Our vaporizers are guaranteed for quality and function. You can feel confident ordering from us thanks to our easy return policy, if for whatever reason your Vaporizer is not performing the way it is supposed to, we replace it! Although battery failure in our disposable vape pens is not a common occurrence, we know that battery issues can happen, so if your vape pen battery fails within 7 days of receiving the pen, your vaporizer could be eligible for a credit, as long as it follows our replacement criteria. However just because the battery itself is faulty, doesn’t mean you still can’t enjoy the THC Distillate inside, all you need to do is extract it out of the pen! And add it in whatever you would like, like a soup.